Privacy Policy – Lumora

1. What We Collect

We gather only the technical signals needed for reliability and accessibility:

• Session metrics — page loads, scroll depth, basic engagement and error events.
• Device details — browser type, screen resolution, OS family (no fingerprinting).
• Diagnostics — navigation paths, crash logs, latency/performance timings.
• Voluntary input — messages sent via forms (contact/support).
• Cookie IDs — theme, layout, motion and accessibility preferences.

2. Purpose of Collection

We process this data strictly to improve your journey:

• Ensure stable performance across devices and networks.
• Adapt interface elements (language, time) to your region.
• Detect bugs, optimize navigation flow and loading speed.
• Plan content using anonymous usage patterns.

3. Cookies & Local Storage

Essential cookies remember your preferences (theme, UI density, motion). No personal data is stored unless you explicitly provide it.

4. External Tools

We may use privacy-respecting analytics that process anonymized technical data only. Providers must comply with global standards (e.g., GDPR/CCPA aligned).

5. Region Settings

We may adapt language or time format to your general region. We do not request or store precise geolocation.

6. Data Sharing

We do not sell or trade your data. Only aggregated, anonymized reports may be shared with development partners to improve the platform.

7. Underage Users

Users under 13 should not submit personal information. If submitted, we’ll remove it in line with child data protection laws.

8. Data Duration

Technical logs are retained only as long as needed to maintain stability. Any user-submitted content is deletable upon request.

9. Your Rights

You can request access, correction, or deletion of data you’ve shared. We honor such requests promptly and respectfully.

10. Security Practices

We employ SSL/TLS, encryption where applicable, least-privilege access and periodic audits. No system is perfect, but we follow best practice.

11. Cross-Border Processing

Depending on locale, diagnostics may be processed in compliant regions under frameworks like GDPR/CCPA and similar laws.

12. Data Requests

Want to see or erase what’s stored? Contact us. We respond within 7 business days with clear next steps.

13. Partner Requirements

Any third-party vendor must meet international compliance and operate with minimal, purpose-bound access.

14. Policy Updates

We may update this policy as laws or the platform evolve. All revisions appear here with transparent summaries.

15. Interpretation

When in doubt, we choose privacy-first interpretation: minimal collection, clear consent, and user control.

16. Contact

Reach us at [email protected] — we’re happy to help.